| Support Type | L1 Support | L2 Support | L3 Support |
| Manpower Allocation | 1 Dedicated Engineer | 1 Dedicated Engineer | 1 Dedicated Engineer |
| Preventive Maintenance | ✔️ | ✔️ | ✔️ |
| OS & Software Support | ✔️ | ✔️ | ✔️ |
| Hardware Troubleshooting | ✔️ | ✔️ | ✔️ |
| Network & Printer Support | Basic | Mid-Level | Advanced |
| Monthly Health Check-up | ✔️ | ✔️ | ✔️ |
| Inventory Management | ✔️ | ✔️ | ✔️ |
| Managing Servers | Not Included | ✔️ | ✔️ |
| Managing Emails | Basic | Mid-Level | Advanced |
| Patch Management | ✔️ | ✔️ | ✔️ |
| Backup & Recovery Support | Basic | Mid-Level | Advanced |
| Cloud Infrastructure Management | Basic | Mid-Level | Advanced |
| Plan Validity | 30 Days | 30 Days | 30 Days |
| SLA Management | Standard | Advanced | Advanced |
| Relationship Manager (RM) | ✔️ | ✔️ | ✔️ |
| IT Policy & Audit Consulting | Not Included | ✔️ | ✔️ |
| Solution Architect Consulting | Free | Free | Free |
