| Support Type | 8×5 Support | 16×5 Support | 24×7 Support |
| CI/CD Pipeline Setup | Basic | Standard | Advanced |
| Infrastructure Automation | Basic Scripting | Terraform/Ansible | Custom Infra-as-Code |
| Cloud Platform Support | AWS / GCP | Multi-cloud | Multi-cloud + Hybrid |
| Monitoring & Alerts | Basic Alerts | Custom Dashboards | Proactive Monitoring |
| Logging & Tracing | Basic Logs | Centralized Logging | Advanced Observability |
| Incident Management | Manual | Automated Workflows | AI/ML-based |
| SLA Management | Standard | Advanced | Premium |
| Auto Scaling Setup | Not Included | ✔️ | ✔️ |
| Disaster Recovery Planning | Not Included | Basic | Advanced |
| High Availability Design | Not Included | ✔️ | ✔️ |
| Security & Compliance | Basic | Standard | Advanced |
| Containerization (Docker) | ✔️ | ✔️ | ✔️ |
| Kubernetes Support | Not Included | ✔️ | ✔️ |
| GitOps Integration | Not Included | ✔️ | ✔️ |
| Performance Optimization | Basic | Standard | Advanced |
| Monthly Health Audit | ✔️ | ✔️ | ✔️ |
| DevOps Consulting Hours | 4 Hours | 7 Hours | 9 Hours |
